When I first started out as an IT Consultant, one of my biggest challenges, was ‘how to say yes’ to a client. I knew what they wanted and had a good idea how to deliver their solution, but a lack of capacity meant that I had to turn down work.
OR I would say ‘Yes’ and then struggle to fulfill all of the requests that came into my inbox.
Not only that, but vacations became a thing of the past, and how could I keep on top of incoming calls, while meeting clients and performing billable work?
Supporting IT Professionals
At Serenity, we now have an amazing team, that not only provides valuable support services to our clients, but also works alongside other IT Professionals to provide a backup team.
Think of us, as your flexible, expandable, use-us-when-you-need-us team.
- Overflow call answering & message taking
- Remote and over-the-phone issue resolution
- Available on-site staff to support your clients
- Project and special tasks
Your Clients. Period.
This was one of my BIGGEST rules when we started offering this service to other IT Pro’s. Your clients will remain your clients. We invoice you directly for our time, and do not contact the client directly without your consent.
We will provide you with a dedicated phone number, so that your clients will not be part of our call system. We do not directly market or solicit your clients – our relationship is with YOU.
However you want to work with us, we’re ready! So fill out the contact form and lets have a chat, or call me directly on 778-771-0184
Owner, Serenity Solutions